Shipping Policy

Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding public holidays in the country of dispatch.

Orders placed on a weekend or public holiday begin processing on the next business day. During promotional periods and peak seasons, processing may take an additional business day. If we expect a longer delay on your order, we will contact you by email.

We ship to addresses within the United States and Canada. We do not currently ship to other countries.

We are unable to deliver to freight forwarding addresses. Deliveries to PO boxes and APO/FPO addresses are available for most items but may take longer than the estimates below.

Standard delivery takes 5–10 business days from dispatch. This is in addition to the 1–3 business day processing time above.

Delivery estimates are provided by the carrier and are not guaranteed. Weather events, carrier delays, customs inspection on cross-border shipments, and incorrect address details can extend delivery beyond the estimated window.

We ship with established carriers including USPS, UPS, and Canada Post. The carrier is selected based on destination, package weight, and service availability.

A tracking number is emailed to you as soon as your order is dispatched. If you have not received tracking information within five business days of placing your order, please check your spam folder and then contact us.

Shipping costs are calculated at checkout based on destination and order weight, and are displayed before you complete payment.

For shipments into Canada, any applicable duties, taxes, or customs fees are determined by the destination country and are the responsibility of the recipient unless the store you ordered from states that duties are prepaid at checkout.

Customers are responsible for providing a complete and accurate delivery address. We ship to the address exactly as entered at checkout.

If an order is returned to us because of an incorrect or incomplete address, or because it went unclaimed, we will contact you to arrange reshipment. Reshipment costs in these circumstances are payable by the customer. If you notice an error in your address, email us immediately — we can usually correct it before dispatch.

If tracking shows no movement for seven business days, or if your parcel is marked delivered but you cannot locate it, contact us and we will open an investigation with the carrier.

If an item arrives damaged, contact us within seven days of delivery with photographs of the item and its packaging. Damaged and defective items are replaced or refunded at no cost to you, as set out in our Refund & Return Policy.