Refund & Return Policy

You may request a return within 30 days of the delivery date of your order. Requests made after 30 days from delivery cannot be accepted, except where required by applicable law or where the item is defective.

To be eligible for a return, an item must be unused, in the same condition in which you received it, and in its original packaging with any seals intact.

For hygiene and safety reasons, the following cannot be returned once opened:

Email support@orealas.com with your order number and the item or items you wish to return, together with a short note on the reason. A reason is helpful to us but is not a condition of accepting your return.

We will reply with return authorisation and the correct return address. Please do not ship an item back before receiving return instructions from us — returns sent without authorisation can be delayed or misrouted.

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or was sent in error. In those cases we cover return shipping.

Once your return is received and inspected, we will email you to confirm that it has arrived and whether the refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

Original shipping charges are non-refundable except where the item was damaged, defective, or sent in error.

If your item arrives damaged or is defective, email support@orealas.com within seven days of delivery with your order number and photographs showing the damage to the item and to its outer packaging.

Damaged and defective items are replaced or refunded in full at no cost to you, including shipping. In most cases we do not require the damaged item to be returned before we ship a replacement.

The fastest way to exchange an item is to return the original for a refund and place a new order. If you would prefer a direct exchange, contact us and we will arrange it where stock allows.

Orders can be cancelled at no cost before dispatch. Email us as soon as possible with your order number. Once an order has been dispatched it cannot be cancelled, but it can be returned under the terms above.